New V3 being identified as Unknown Device - Win7 x64

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GnuBee
Posts: 1
Joined: Fri Jul 10, 2020 1:07 pm

New V3 being identified as Unknown Device - Win7 x64

Post by GnuBee » Fri Jul 10, 2020 1:23 pm

Hi, I just received my V3.
Windows is identifying it as "Unknown Device" and Zadig isn't finding it at all.
I have tried uninstalling and disabling the default driver but it is constantly identified the same way.
I have followed the V3 QSG and tried multiple ports, both USB 2 and USB 3, with the same results.
I am using Win 7 - 64 bit.
I have not had the opportunity to test it on a different machine yet.

What are my options, and what other diagnostics can I try?

rtlsdrblog
Site Admin
Posts: 2706
Joined: Mon Nov 19, 2012 11:54 pm

Re: New V3 being identified as Unknown Device - Win7 x64

Post by rtlsdrblog » Thu Jul 16, 2020 4:48 am

Test on another PC, and if the same problem occurs please contact us for RMA [email protected]

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