Submit a Story/Contact

If you would like to submit something that relates to cheap SDR (a project, blog post, something interesting you have found), please email us at [email protected].

We will look at your submission and if we think it is a good fit for our blog make a summary post about it, making sure to link and credit your original source. If you don't have your own website or blog, don't worry, just write about your project in an email and we will host any images or documents related to your project for you. Usually we will get to your submission within a few days.

Please note that we will not accept payments or incentives in return for any type of post except for product samples for an honest review. If you are interested in writing a non-commercial guest post for us, please also contact us on the above email address.

Product/Shipping Support

If you have a general question about RTL-SDRs or SDRs or third party software we ask you to please ask in our forums. If you email us we may not respond to questions about third party software as this should be asked in the forum.

If you need troubleshooting support please first ensure that you have been through our Quickstart guide and the troubleshooting section on it, as well as our V3 users guide. Common questions like how to use the HF mode and how to activate the bias tee are explained on the V3 users guide. 

If you have a question about shipping of an item please first read the shipping policy on our store and see if it answers your question. The shipping information is just under our product listings. If it is a request for tracking details please first check your old/deleted/spam mails for the order confirmation email which contains the tracking details. There will have been two emails from our email at [email protected] that contain tracking details, and you may also receive a third mail from our logistics company with the same tracking details.

If you suspect a lost postal item please contact your local postal agency first and inquire there. They have more information than we have. If they confirm it as lost or not received after a long time then please let us know and we can open an investigation on this side as well. Usually we must wait at least 6 weeks from the date posted before we can open a lost parcel investigation.

For everything else such as confirmed lost postal items, warranty claims and support inquiries that aren't covered by the quickstart or troubleshooting guide then please contact us at [email protected]. We aim to always reply within 1-2 business days. If we don't respond within 3 business days then the mail may have gone to our spam folder. Please try to email again using different keywords. We do check our spam filter once a week just in case, but some messages could still be missed. Remember, if you have questions about third party software, please ask in the forums only.

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249 comments

  1. Conundrum

    Hi, also noticed the 1.4 GHz problem when hot. I’ve blobbed both chips with low temperature solder, but not sure what else to try.
    Is there a way to make a fan which doesn’t interfere with the radio? My cunning idea is to sync the clock with fan rotation so that the interference can be “tuned” so as not to appear in the band of interest.

    • admin

      The V3 shouldn’t have a problem at 1.4GHz, unless it’s really really hot in your environment. If you’re talking about a generic model, best to sink it to a piece of metal using a thermal pad. But a small PC or desk fan really shouldn’t cause noticeable interference.

  2. Michael Blaine

    Can I run two rtl-sdr dongles on one computer simultaneously each using different software? (Window 7 system)

    • Angus

      yes you can as long as each dongle has a different serial number. Serial numbers can be changed via rtl_eeprom. I am running 3 dongles on a win 7 machine without issue. good luck.

  3. Steve Hubbs

    Please help. Cannot receive HF. Using HDRSharp with a 50ft long wire. Connected to a 9 to 1 balun. Can tune across the band, but not receiving any short wave of WWV signals at all, just background static. When I go to the FM band, the sensitivity is very low, only very strong signals come through.
    Thanks for any help that can be given. I am new to SDR, more familiar with the old “boat anchor” type communications receivers.
    Again, thanks
    Steve

    • admin

      What SDR do you have? Did you enable direct sampling mode for HF reception? And for FM, have you been adjusting the RF gain? By default the RF gain is set to zero.

      • Steve Hubbs

        rtl-sdr v3 using gqrx, current version, on rpi3 using raspian. Able to tune HF frequencies with no problem, but cannot receive stations. Funny thing is, at first I was able to get a few stations out of the tropics, but no longer able to. It was at this point, I noticed only the strong FM stations came in. I don’t know what I could have done wrong. I thought it would be a case of installing software, doing updates, plug in, and go. Like I said, I’m old school, very old. First SW radio was a transoceanic portable then a Collins 5iJ. Very old school. Any help in getting this to work would be very much appreciated.
        Steve

          • Steve Hubbs

            Did the direct sample instructions, which enabled me to tune HF. Did make use of the RF slider to see if that helped. Didn’t really help. Not even able to receive any Ham operators, very odd. Did notice that the unit was running very hot as opposed to running warm. Ordered another unit, should be here tomorrow. Any thoughts on what I may have done wrong? Oh, and the voltage going to the dongle varies between 4.72 volts and 4.86 volts.
            Thanks
            Steve

  4. Celia Hahn

    Has any NOAA satellite ‘listening’ software been ‘upgraded’ to be accepted by a machine running the latest Apple OS “Catalina – V10.15. It needs to be 64 bit compatible. I am using CubicSDR at the moment to to listen to terrestrial FM.
    Is there any APT software that will work on this type of MAC set-up?
    Thanks in advance for your attention and cooperation.
    I have already ordered your book.

  5. Virender

    Hi admin,

    Sdr-console added bias-t option for RTL-sdr v3 dongle in there new updates. It’s good features now I can enable/disable bias-t while using dongle.

  6. Skains

    I hope you get your product instead. I’ve owned a lot of radios and paid a lot more for them, and this has been the most fun by far. Sucks you had some trouble but I bet you will love it when you get it.

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