Pagers are still typically used in many parts of the world by hospitals. It is a tried, tested and very reliable system for messaging, however most systems in the world send data out in unencrypted plain text for all to see. Anyone with a cheap scanner radio or $20 SDR and freely available software can decode every single message sent via paging from almost anywhere in a city as the signals are often extremely strong. Pagers are intended to be reserved for urgent infallible messaging, as paging is more reliable compared to mobile SMS since SMS messages do not always get through, or can be delayed by several minutes. Alternative secure communication channels such as SMS should be used for private information, however this protocol is not always followed due to the additional hassle.
The teen appears to have used either a Baofeng or RTL-SDR to receive the POCSAG pager signal available in his hometown in Western Australia. The pager signal was decoded with multimon-ng, and displayed via the PagerMon software. PagerMon creates a web page that displays pager messages in an easily readable format, and the page can be made accessible to the internet if desired. It seems that the teen is a scanner enthusiast, and did not intend to purposely leak patient data, however others found his PagerMon page and brought it to the attention of the media. His site has now been shut down, and officials have decided to shut down the pager system in favour of a double SMS system.
This is a story that repeats often all around the world. In the past we've seen whistleblowers report on patient data breaches in Vancouver, Kansas, and via an art installation in New York that continuously printed out pager messages.
Canadian based researchers from the "Open Privacy Research Society" recently rang the alarm on Vancouver based hospitals who have been broadcasting patient data in the clear over wireless pagers for several years. These days almost all radio enthusiasts know that with a cheap RTL-SDR, or any other radio, it is possible to receive pager signals, and decode them using a program called PDW. Pager signals are completely unencrypted, so anyone can read the messages being sent, and they often contain sensitive pager data.
Open Privacy staff disclosed their findings in 2018, but after no action was taken for over a year they took their findings to a journalist.
Encryption is available for pagers, but upgrading the network and pagers to support it can be costly. Pagers are also becoming less common in the age of mobile phones, but they are still commonly used in hospitals in some countries due to their higher reliability and range.
In the past we've seen several similar stories, such as this previous post where patient data was being exposed over the pager network in Kansas City, USA. There was also an art installation in New York called Holypager, that continuously printed out all pager messages that were received with a HackRF for gallery patrons to read.
Pager systems are famously known to be insecure, and due to the lack of encryption and high transmit power anyone with an RTL-SDR or other SDR can receive and decode pager messages. The users of pagers are mostly hospitals and doctors, and IT infrastructure professionals who need to be notified of server warnings and errors quickly. We have a text tutorial on decoding these messages with an RTL-SDR available here, and there are several previousposts discussing how insecure they are.
If you prefer a video tutorial, M6LME on YouTube has recently uploaded one where he explains the PDW pager decoding software, the VB-Audio 'banana' audio mixing software, and how to use SDR-Console with an RTL-SDR and the aforementioned software to receive and decode the signal.
How to Decode POCSAG & FLEX using an RTL-SDR Dongle
Over on YouTube the web show Hacker Warehouse have created a video explaining wireless pagers and how RTL-SDRs can be used to sniff them. In the video host Troy Brown starts by explaining what pagers are and how they work, and then he shows how to decode them with SDR# and PDW. We have a tutorial on this project available here too.
Later in the video he shows some examples of pager messages that he's received. He shows censored messages such as hospital patient data being transmitted in plain text, sports scores, a memo from a .gov address claiming allegations of abuse from a client, office gossip about a hookup, a message about a drunk man with a knife, a message from a Windows server with IP address and URL, a message from a computer database, and messages from banks.
In the past we've also seen an art installation in New York which used SDR to highlight the blatant breach of privacy that these pager messages can contain.
For a long time now it has been known that pager data is sent in the clear and in plain text over a strong and easily received RF signal. The signal can easily be intercepted with a standard scanner radio or more recently with an SDR such as the RTL-SDR. Software such as PDW can then be used to decode the signal into plain text. We have a tutorial on this available here.
In these more modern days of cell phones and secure text messaging very few people still use pagers. But one heavy user of pagers is the medical community who still prefer them as they are already widely implemented in hospitals and are very reliable. The lower frequencies and high transmission powers used by pager systems allows for better reception especially in areas prone to poor cellphone reception such as in big buildings like hospitals with many walls underground areas. They are also very reliable as they receive messages instantly, whereas text messages can be delayed in times of high network traffic which is obviously a problem when a doctor is needed urgently. Finally, another advantage is that most pagers only receive, so there are no local transmissions that could interfere with sensitive medical machines. A major downside however is that pager use means that a lot of very private patient data can be easily intercepted by anyone anywhere in the same city as the hospital.
Back in October artist and programmer Brannon Dorsey displayed an art installation at the Radical Networks conference in Brooklyn which he calls Holypager. The idea is to bring attention to the breach of privacy. The installation simply prints out the pager messages as they are sent in real time, accumulating patient data that any visitor can pick up and read. He doesn't mention it on his page, but in one of the photos we see a HackRF One, antenna and Raspberry Pi hiding underneath the installation which is how the pager messages are received. A simple RTL-SDR could also be used as the receiver. Brannon writes:
Holypager is an art installation that intercepts all POCSAG pager messages in the city it resides and forwards them to one (holy) pager. The installation anonymizes all messages and forwards them randomly to one of three pagers on display. Each message is also printed on a contiguous role of receipt paper amassing a large pile of captured pages for gallery goers to peruse.
Pagers use an outdated protocol that requires all messages to be broadcast unencrypted to each pager in the area. It is the role of the individual pager to filter and display only the messages intended for its specific address. The pagers below have been reprogrammed to ignore this filter and receive every message in the city in real time. Today, these devices are primarily used in hospitals to communicate highly sensitive information between doctors and hospital staff.
Given the severity of the HIPPA Privacy Act, one would assume that appropriate measures would be taken to prevent this information from being publicly accessible to the general public. This project serves as a reminder that as the complexity and proliferation of digital systems increase the cultural and technological literacy needed to understand the safe and appropriate use of these systems often do not.
Thank you to Dave for submitting information about his new pager message display software called PagerMon. PagerMon is a web browser based tool for displaying POCSAG pager messages decoded by multimon-ng. It is based around nodejs and uses a sqlite database for storing the messages. Multimon-ng is an RTL-SDR compatible digital mode decoder which can decode multiple protocols including POCSAG pagers.
PagerMon and the features and future features are listed below:
PagerMon is an API driven client/server framework for parsing and displaying pager messages from multimon-ng.
It is built around POCSAG messages, but should easily support other message types as required.
The UI is built around a Node/Express/Angular/Bootstrap stack, while the client scripts are Node scripts that receive piped input.
Capcode aliasing with colors and FontAwesome icons
API driven extensible architecture
Single user, multiple API keys
SQLite database backing
Configurable via UI
Pagination and searching
Filtering by capcode or agency
Duplicate message filtering
WebSockets support – messages are delivered to clients in near realtime
May or may not contain cute puppies
Other database support (MongoDB and DynamoDB planned)
Enhanced message filtering
Bootstrap 4 + Angular 2 support
Enhanced alias control
The GitHub readme has a getting started section which shows how to set up the server and get it running on your local machine.
The RTL-SDR software defined radio combined with SDRSharp, and a POCSAG/Flex capable decoding application can be used to decode pager messages. With this setup you can receive pager messages from all pager users on the system. If you don't know what a pager is, since they are now uncommon, here is a brief explanation from Wikipedia:
A pager is a wireless telecommunications device that receives and displays numeric or text messages, or receives and announces voice messages.
Not many people use pagers these days with mobile phone text messaging being used more, but pagers are still popular with doctors, hospitals in general, some fire and ambulance agencies and various IT companies, as they tend to be more reliable and have greater coverage.
Privacy and Security
Obviously a lot of messages sent through pagers are plain text and contain personal data. Especially messages from hospitals. This is a concern as it is a major breach of patient privacy.
Security concerns also stem from the fact that many IT companies set up systems that forward notices of emails being received with the subject line visible, and system messages that contain IP addresses, email addresses and names, database error messages, and URLs.
We note that in most countries it is perfectly legal to receive pager messages, as they are plain text unencrypted, but it is illegal to share or act on the information received. In some countries it may be illegal to even set up a receiver. Please research and respect your local laws before attempting this project.
Here YouTube user nerdymark shows 18 minutes of pager decoding using SDRSharp, PDW and an RTL-SDR.
18 Minutes of Pager Traffic 2012 July 12 San Jose rtlsdr sdr# pdw flex
While directed at the RTL-SDR, this tutorial may also be useful for use with other software defined radios such as the Funcube dongle, Airspy and HackRF, or even traditional hardware radios with a discriminator tap.
Since pager signals are usually transmitted at a very strong power, usually almost any antenna will work to receive them, even the stock antenna that comes with the dongle. Pager frequencies differ among different countries. Usually they will be anywhere from 137 - 160 MHz, around ~450 MHz, or around 900 MHz. Check radioreference.com or Google for frequencies in your area, or just search for them manually - they are usually quite easy to spot. Pagers normally use either the POCSAG or FLEX protocols, and the signals will look on a waterfall something like the signal shown below. They also have a distinctive sound when played with NFM mode. A sound sample is also shown below.
For this tutorial, you will need to have an RTL-SDR dongle set up and working with SDRSharp. We will assume you have this much done already. If you do not, visit the Buy RTL-SDR page, and then the Quickstart guide. You will also need to have an audio piping method installed and set up. Audio piping will allow the audio from SDRSharp to be passed to a decoding program. You can use either windows stereo mix, VB-cable (free) or Virtual Audio Cable (paid with trial version).
Now, to decode the POCSAG or Flex signals, you need need to download and install a free program called PDW, which can be downloaded from this page, then follow these steps.
Open SDRSharp and set the audio piping method to the one you will use under the Audio Output drop down box and then press Play.
Tune to a pager POCSAG/Flex signal. Set the receive mode to NFM, filter bandwidth to 12500 Hz, filter order to 10, turn squelch OFF and filter audio OFF. Adjust the RF gain settings under the configure menu until good reception is achieved.
Open PDW. You may initially receive some errors upon first opening it, but they can be safely ignored. Go to Options -> Options and Click Enable Pocsag Decoding, and ensure the 512, 1200 and 2400 boxes are all checked. Also, ensure Enable Flex Decoding is enabled and that the 1600, 3200 and 6400 boxes are all checked. Press OK.
Go to Interface -> Setup. Enable the Soundcard checkbox, set the Configuration to Custom, and choose your audio piping method in the Soundcard drop down box. If you only have one audio piping method enabled in the Windows recording properties, it will automatically choose that method. Press OK.
Go to Monitor, and ensure POCSAG/FLEX is ticked.
Now, if everything is set up correctly, the pager audio from SDRSharp should be being sent to PDW. In the top right hand corner of PDW, there should be a volume gauge. You will need to adjust the volume settings in SDRSharp, and/or the Windows volume settings so that the volume meter goes up when a pager signal is sent. The percentage shown below the gauge shows the decode error rate. If you are receiving good signals the error rate should be very low and the percentage should be at or near 100%.
PagerMon is a app that records and displays all messages from MultimonNG in a nice web page.
Pager signals are generally very strong, and so almost any antenna can pick them up - even the stock antenna included with many dongle packages. However, if you live far away from the transmitter a better antenna matched to the pager frequency you want to monitor may be required.
If reception is very poor, you may get some garbled messages in the PDW window.
Since pagers can be so strong, you may actually need to reduce the RF gain to clearly discern between a real pager and an image. Reducing the gain may also help decoding if it is so strong that it begins overloading in the RF spectrum.
Sometimes setting the volume too loud can cause the pager audio signal to become distorted. Make sure you do not have the audio set too loud.
If you enjoyed this tutorial you may like our book available on Amazon. Available in eBook and physical formats.